Refund policy

Last Updated — November 12, 2026

Request a return

Request an eligible return within 30 calendar days of delivery by emailing support@shieldsnap.shop with your order number and the reason for the return. Wait for instructions before shipping. Send the return within 14 calendar days after receiving those instructions.

For change-of-mind returns, items must be unused and in their original condition, with original packaging, accessories, and proof of purchase. You can still report a damaged, defective, incomplete, or incorrect item if you have opened it or no longer have its packaging.

Return shipping and fees

You pay postage for change-of-mind returns. We cover required return shipping for damaged, defective, incomplete, or incorrect orders and explain the arrangements in our return instructions. We charge no restocking fee. The return mailing address is listed below.

Refunds

We process eligible refunds to the original payment method within 6 calendar days of receiving the returned item, confirming a cancellation, or approving a refund that does not require a return. Your bank or payment provider may take additional time to post the credit.

Cancellations and exchanges

Contact us promptly to request cancellation. We can cancel before shipment if we can still stop fulfillment. After shipment, use the return process. To change size, color, or item, return the eligible item and place a new order. For damaged, defective, incomplete, or incorrect items, contact us about a replacement or refund.